Oct 27, 2022
Our goal of making it easy to access open source experts only works if we can make sure that customers know that payments are safe and secure.
We partner with Stripe for payment services.
When you submit a request on Ringer, we request payment upfront - we then hold the money within Stripe until the expert call has taken place, at which point both you and expert can indicate that the engagement is over, and that payment can be made to the expert.
We don't process any payments or card information ourselves. We use Stripe for all payments related services, to ensure that you we are compliant with all relevant laws and to ensure that your information is protected.
We take payment upfront so that we can be confident that when your request is accepted by an Expert you can both move quickly to solve your problem. We have tested different processes and have found that confirming funds are available speeds up the entire process.
If the request is not accepted within 72 hours, we refund your payment directly to you.
When an engagement is completed on the platform, and marked as complete by both sides, we will pay out the held funds to the expert.
We take customer satisfaction very serious. If you have any issues at all, please contact us at [email protected] and we will be happy to help.